If your FireStick device is not playing any sound when it should, you’re not alone. This problem is relatively common, and we are here with the most straightforward step-by-step guide on how to fix it.
Here’s how to resolve FireStick sound issues:
5 Steps To Fix FireStick No Sound Problem
- 1 5 Steps To Fix FireStick No Sound Problem
- 2 Check Your Power Supply
- 3 Check Your Apps
- 4 Check Your TV
- 5 Have the Correct Sound Settings on Both TV and Receiver
- 6 Check Internet Connection
- 7 Update Your FireStick Device
- 8 Check for Synchronization Problems
- 9 Disconnect Echo Dot From FireStick
- 10 Check for Port Compliance
- 11 Check for Overheating Issues on FireStick
- 12 Contact Amazon Support
- 13 Conclusion
- Step 1: Restart your FireStick device.
- Step 2: Reset your FireStick back to factory settings.
- Step 3: Make sure your TV is playing high audio levels.
- Step 4: Turn off Dolby Digital.
- Step 5: Switch off FireStick for a few minutes after unplugging it from the HDMI port.
Another useful step you can try is to make sure your FireStick connects directly to your TV or monitor’s HDMI port with no third-party connectors or extenders.
If none of the steps mentioned above fixed the Amazon Fire Stick no-sound problem for you, try out the following steps in order:
Check Your Power Supply
Amazon FireStick is unable to perform its normal functions when the device’s power is low. It is also possible that once you’re done with a processor-intensive task, the device may restart.
All of this indicates that you should check the power supply energizing your home. But if that’s not possible for some reason, you need to check the outlets powering your TV/monitor/Fire Stick device.
You may find that if you lower your current screen resolution just a bit, your device may solve the FireStick no-sound problem on its own since it would be able to get all the functions working properly even with a power supply that’s less than ideal.
Note:Do take note that in order to properly restart your Amazon Fire TV Stick device, you will need to unplug the power cord and then wait a minute or two before powering it up again.
This is where we also suggest that simply plugging the USB power cord of your FireStick into your smart TV may help you fix the no-sound issue. Smart TV sets often have problems powering streaming devices such as Fire TV Stick. To get full video and audio content streamed smoothly on your screen, you need to plug your FireStick or Fire TV device either directly into a wall outlet or into an extension.
Check Your Apps
If you’re still having the FireStick no-sound problem, you may want to take a look at the applications you’re using on the device. You can get started by first uninstalling the app that is not playing any audio, then reinstalling it on your Fire Stick device.
The process of uninstalling an app on Amazon FireStick is fairly simple. Just make sure you follow the steps given below.
- Step 1: Go to Amazon Home Screen.
- Step 2: Press the Settings option.
- Step 3: Select Applications.
- Step 4: Click Manage Installed Applications.
- Step 5: Click the target app (for example, if YouTube is giving you trouble, select the YouTube app from the Fire Stick’s Manage Installed Applications menu).
- Step 6: Hit Uninstall.
When you have followed all of these steps to uninstall the app, head back to your Amazon Fire TV Home Screen and click the magnifying glass icon in the top-left corner of the screen to search for YouTube and reinstall the app from the Fire Stick or Fire TV App Store.
This should get rid of the no-sound issue. However, if it doesn’t, there are more steps you can take to get your Fire Stick/Fire TV device playing audio again.
Check Your TV
We touched on this at the beginning of this guide as well. Before putting all the blame on your Fire Stick device, it is a good idea to check if you put your TV on mute. Secondly, people who have connected their FireStick to a TV via an A/V receiver need to further check if the receiver is switched ON. Now, every TV set has a slightly different way to show settings to the user, so we’ll instead focus on FireStick.
From the home page of your FireStick device, follow these steps to get to your Dolby Digital output settings:
- Step 1: Go to Settings.
- Step 2: Go to Display & Sounds.
- Step 3: Go to Audio.
- Step 4: Click Dolby Digital Plus and turn it OFF.
The reason why we want you to turn off the Dolby Digital output is that the surround sound receiver must have the ability to support Dolby Digital Plus audio. If it doesn’t support Dolby Digital Plus, then it will cause audio problems on FireStick.
Unplugging and replugging is a universal tip for taking care of common problems such as no sound on FireStick. Of course, if you find that the audio problem is actually with the cable rather than your devices, you’ll need to get a new HDMI cable.
Have the Correct Sound Settings on Both TV and Receiver
Surround sound systems can be messy to deal with. So it is entirely possible that your surround sound receiver and/or TV are not sending the right output to the right port. More specifically, your TV should not output the audio signal to your surround sound receiver via an optical audio cable if you have set your TV to receive output via analog audio.
So, how do you check for that? It’s simple—just check the settings on both your surround sound receiver and TV and make sure that you have HDMI on Digital.
We should also mention that generally speaking, you are better off using an optical audio cable for your surround sound system. This is assuming that your surround sound system actually supports the optical audio cable. Using optical audio cables is easy as well. You essentially take an optical audio cable and plug one end into your TV and the other end into your surround sound receiver.
As mentioned before, getting your surround sound system and TV to operate together requires some work because there are so many areas where things can go wrong. Sometimes, modern TV sets have multiple input channels, such as PC, DVD and HDMI.
To fix FireStick no-sound problems, you can try switching between different inputs and then return to the original input to see if that fixes your audio issues.
Check to make sure if the surround sound system and/or TV you’re using supports multiple HDMI ports. If they do, then use a different HDMI port for your FireStick device.
Your TV, just like any other device, can have broken parts from heavy use. If you have an old dish model, it’s possible that one of its HDMI ports stopped functioning at some point. If that is the case, you have no other choice but to use another HDMI port. You could also try using a new HDMI cable.
Check Internet Connection
If your internet connection is slow enough, your FireStick may be playing no sound when you try to watch video content. Most of the content that you can view via FireStick nowadays comes either in HD or FHD and sometimes even in UHD. Such dense content resolution requires a fast internet connection. Generally speaking, you should have a connection strength between 20 Mbps to 30 Mbps to stream the best video content at the highest quality.
However, if you are ready to compromise on the quality of the content, a 5 Mbps connection may suffice as well. Anything lower and you might encounter sound issues on your Amazon Fire Stick or Amazon Fire TV device.
The solution to a slow internet connection is to simply ask your internet service provider to upgrade your package and pay them more money for the privilege.
Update Your FireStick Device
Amazon tends to roll out Fire Stick and Fire TV updates on a fairly regular basis. These updates are necessary to fix bugs and security loopholes in the Amazon Fire Stick operating system. Sometimes, these updates (or the lack thereof) can cause technical problems, and one of those problems is FireStick not playing sound.
It is reasonable to assume that most of the time, you will get the no-sound FireStick problem due to a lack of updates rather than the opposite. So, make sure you follow these steps:
- Step 1: Make your way to the Amazon Fire TV Home Screen.
- Step 2: Choose Settings.
- Step 3: Select System/My Fire TV.
- Step 4: Hit About.
- Step 5: Check Software Version.
- Step 6: Click Check for System Update.
Check for Synchronization Problems
The HDMI connection from your Fire TV device to your surround sound system or TV is very important if you want to avoid sound problems. If there are any sync issues present, you can fix them with the FireStick remote by pressing the Menu button and moving the slider until your audio and video are in sync.
Disconnect Echo Dot From FireStick
This tip is only for situations involving FireStick no-sound issues. Sometimes, your Echo Dot will connect to your Amazon FireStick automatically, which can cause a sound issue. To fix this, make sure you tell Alexa to disconnect from Echo Dot.
Check for Port Compliance
Your ports need to be HDCP 2.2 compliant, especially if you are making use of any splitters and/or adapters. If the single connections and/or cable does not support HDCP 2.2, then using splitters or adapters can cause issues with Fire Stick not playing sound.
Check for Overheating Issues on FireStick
Overheating can always cause problems, and the Fire Stick no-sound problem is no different. This is why, in some cases, it might be better to use the HDMI cable extender that comes with modern FireStick devices.
Note:Smart TV sets can sometimes get fairly hot, and if your FireStick is plugged into your TV directly, then that can cause your TV to transfer some of that heat to your FireStick, thus overheating it. The extension HDMI cable can prevent that from happening, so be sure to use it.
Contact Amazon Support
This tip is specifically for people who have no sound only when playing Amazon Fire Stick or Fire TV content. If a specific movie or TV series is giving you audio trouble, then that is a pretty good indication that you need to get in touch with Amazon customer support.
The easiest way to do that is to go to your Amazon Home Screen and then hit the option that says Settings. From there, click on Help and then click Contact Us. After that, select Watch & Play, then click on Streaming issues. Depending on where you live, Amazon should contact you about the Fire Stick/Fire TV no-sound issue shortly.