Amazon Firestick Not Working? Try These Quick Fixes

Amazon FireStick Not Working? – Common Issues

The Amazon FireStick is a streaming device that provides various entertainment options like YouTube, Netflix, Amazon Prime Video and many others. However, as is the nature of electronic devices, it can sometimes malfunction. If you find your FireStick not working it might just be a simple, easily resolved problem. You may also experience other issues with your Amazon FireStick such as a frozen or black screen, a visual problem, app crashes or errors, etc.

Many FireStick Blog readers have been searching for “how to fix Fire Stick not working” issue. So, we’ve written a guide to help diagnose and fix some common FireStick problems.

Below are some common issues that you might experience with your Amazon FireStick or Fire TV:

  • Amazon Fire TV Stick Wi-Fi Connection Error
  • Amazon Fire TV Stick Audio Issues
  • Amazon Fire TV Stick Image Issues
  • Amazon Fire TV Stick Remote Not Working
  • Amazon Fire TV Stick Physical Connection Issues
  • Amazon Fire TV Stick Turning on Firestick

If you’re facing any of these issues, this is the guide for you. Let’s discuss the common issues and their solutions of what to do to fix them.


Fire TV Wi-Fi Connection Issue

Firestick Wifi issue

If your device’s internet connection isn’t stable then you can experience a password error, power outage, bad connection or a number of other problems. If it’s a password error then you need to make sure both the Amazon Prime account and Wi-Fi account password are the same. If it’s an issue with your router and modem then ensure that you’re using a compatible modem that supports your device.


Also, check your modem specification whether it’s an N, B or G router on a 2.4 GHz connection or an N or A router on a 5 GHz connection.

If the issue is related to a wireless network, then you can use the FireStick’s Network Usage tool to run a diagnostic scan on the device. If these solutions don’t resolve your Fire TV device’s issue then you can restart both the modem and FireStick device to reset the connection. To restart any of your Fire TV devices, press and hold the Select and Play/Pause buttons for about five seconds.

Fire TV Audio Error

FireStick audio settings

If you’re experiencing audio issues on your Fire Stick devices then first check that the TV volume is set to medium or high. If it’s already set to an appropriate level, try checking whether your FireStick device is compatible with the external speakers. You can also change it to the default audio settings to resolve this issue for Fire TV devices.

Another potential fix is to check your FireStick’s audio settings and ensure that the Dolby Digital Output feature is enabled under Settings. You can also try turning off Dolby Digital Plus. If none of these options work for your Fire TV device then it could be an issue with your TV’s HDMI port.

Unplug the device from the TV and reconnect it to see if the issue with your device persists. If you’re still having a sound issue, then there could be a problem with the HDMI port. Connect to a different HDMI port on your TV and see if the audio works.

Fire TV Image Issues

An image featuring a person looking confused as to why his TV screen is off representing TV issues

If you’re not able to see the image from your Fire Stick on your TV screen then it could be a problem with the HDMI cable. Ensure that the cable isn’t damaged and is properly connected. If not, remove the cable, wait a few seconds and reconnect to check the issue. If the HDMI cable is defective then you’ll need to replace it.

If the issue isn’t resolved or the HDMI cable isn’t defective then you can try connecting the cable to another HDMI port on your TV. If it still doesn’t work, then you need to make sure the image resolution is set to the correct value.

Press and hold the Rewind and Up buttons for five seconds. You should then see a list of image resolutions ranging from 480p to 1080p or 4K depending on which device you have. Select the Use Current Resolution option.

If your TV screen just shows a black screen with no words or images then it could be a TV screen resolution issue. You can change the screen formatting by using the Fire TV voice remote.

You can change the exact screen resolution of your Fire TV devices by pressing the Format button. This issue could occur if it was set to Zoom format. You can adjust the Fire TV display scaling by going to the FireStick home screen. From there go to Settings and click on the Display option. From the Fire TV menu, press the Calibrate Display option to change the Fire TV screen settings.

If these solutions don’t resolve the issue for your Fire TV device then the HDMI plug on your device could be faulty. If that’s the case, you’ll need to replace the device.

Amazon Fire TV Stick Remote Not Working

firestick not working

You may face some issues with your Fire TV voice remote not communicating with your FireStick. To solve remote issues for Fire TV devices, you have to reboot your Firestick and Fire TV remote.

Rebooting your Fire Stick is a simple process, where you have to unplug your device for a few seconds and plug it back in. Then pair your Fire TV remote with the Fire TV device by holding the Home button for 10 seconds. That should get rid of any lingering remote issues.

If it’s still not working, change the remote’s batteries. If that doesn’t fix the problem, you may need to replace the remote or the device. Try getting a replacement for the remote first since that’s the cheaper option.

Check out the video tutorial for additional help.

Fire Stick TV Remote Not Working Or Pairing (Simple Fix)

Fire TV Physical Connection Issues

a FireStick TV device inserted into the HDMI port of the back of a TV

If your Firestick isn’t working then it could be a physical connection issue that connects the Amazon Firestick device to the HDMI port on your TV. Check whether the device is connected properly and also check for any loose connections that would prevent the device from being recognized.

After ensuring a proper connection, check your FireStick’s battery level. If the Fire TV battery level is low then it won’t work properly. If the issue persists then it could be a problem with your FireStick’s motherboard. If that’s the case then the device will need to be replaced.

Turning on Fire TV

If your Amazon Fire Stick won’t turn on then it could be for two reasons. First of all, you need to check whether the white light is glowing on your FireStick device. If the light isn’t glowing, check whether the power cord is connected properly to the device. If the issue persists then you may need to replace the power cord.

This is important:

The power adapter could also be faulty or outside of the FireStick specifications. Always use the power supply that came in your Amazon FireStick package.

Fire TV Not Working – Fix Almost All Fire Stick Issues (Video Tutorial)

Final Thoughts

This Fire TV information should help you to better understand your Fire TV Stick device and the common issues that it may experience. We hope this guide was helpful and that you’re now able to use your FireStick again at its peak performance.

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